When does One Big Holiday go on sale?

The General On-Sale for One Big Holiday is June 8, 2016. All rooms are sold on a first come, first served basis. One Big Holiday strongly urges you to be ready to book at the time of the On-Sale so you don't miss out! 

Where do I go to book a room for One Big Holiday?

You can place a reservation by logging into your Cloud 9 account at OR by clicking the "BOOK NOW" button on the event website.

What information will I need to place my reservation?

Before placing your reservation, please make sure everyone has a Cloud 9 account set up. If they do not you can have them register for one HERE.  If you are unsure of who your guests will be at the time of booking, you can create a placeholder on the reservation site. If you are paying with multiple credit cards, you will need all of the credit card numbers (with expiration date and card verification number) as well as the billing addresses for each card.

What's a Cloud 9 Reservation Username & why do I need one?

Each One Big Holiday guest has a unique Cloud 9 Username that they create along with a password that will allow them to book a room and access their exisiting reservations. You can log into your reservation to make payments and add items to your reservation. If you have traveled on a previous Cloud 9 event your username will remain the same. If you have forgotten your username you can reset it HERE.

What is a Pre-sale Password & how do I get one?

As a part of our loyalty program, all guests who have attended One Big Holiday in the past will receive a unique Password which will allow them to book a room during the Pre-sale on June 7, 2016.  

How do I make a Payment?

You can make a payment anytime either by:

•Logging into your Cloud 9 Reservations Account at 
•Sending a money order or cashier's check payable to BroMo, LLC
•Contacting the Cloud 9 Travel Team at (561) 368-8922
What type of payments are accepted?

One Big Holiday accepts major credit cards including Visa, Mastercard, Discover and American Express. Cashier's checks and money orders are acceptable & encouraged forms for making future payments but the initial deposit must be paid by credit card at the time of booking.

If sending a cashier's check or money order, please make them payable to BroMo, LLC and send to:

Cloud 9 Adventures c/o Travel Department                                                                  

405 SE Mizner Blvd. Suite 68  

Boca Raton, FL 33432

Does One Big Holiday automatically charge my credit card on the payment due dates?

NO! One Big Holiday will NOT automatically charge the credit card on file. It is each guest's responsibility to make the scheduled payments on time. A late payment fee of $35 will be applied to reservations that do not meet the scheduled payment dates. This does not apply to those guests who opt into the ACH or Automatic Payment Plans.

Can I bring my kids?

Yes! Families with children are encouraged to check out the offerings at the Little Big Club and teen activities. Families should book a room according to the number of adults staying in the room. Once your room is booked, please contact the Cloud 9 Travel Team to add your children to the reservation. Please be sure to register your children with a Cloud 9 Account so that they can be added to the reservation.

Can I make a room location request?

No. In the spirit of fairness to all guests, Cloud 9 Adventures and the Hard Rock Hotel Riviera Maya will NOT be taking requests for room locations.