Check-In begins at 3pm. Check-Out is by noon on the day of your departure.
Yes. Both food and beverages (including alcohol) are part of your all inclusive package.
Breakfast, lunch and dinner, plus a variety of buffet style snacks are available throughout the day and evening.
The resort has a variety of food available to guests with various dietary needs. There will be vegetarian & gluten-free options available at all meals. If you haven't already, please update "Your Profile" by logging into your Cloud 9 account and completing the Dietary Request field box.
Yes. There is one located in the Hacienda lobby and one located in the Heaven lobby. They dispense Mexican pesos. Fees will apply.
Tipping is customary but not expected for hotel staff such as bellmen & housekeepers.
All rooms are equipped with an iron and ironing board, but the resort will be happy to take care of all your laundry and dry cleaning at a reasonable charge.
Yes. There is a collection of shops & boutiques to suit your fancy. Check out the shops for a wide variety of souvenirs, toiletries, beach accessories & magazines. There will also be an event merchandise stand set up selling One Big Holiday posters, t-shirts and other cool stuff!
A registered nurse with regular office hours is on the premises at the resort. In the event of a medical emergency, a qualified medical doctor is on call 24 hours a day. If a doctor is called there will be a charge put on the guests's room. Guests with any pertinent medical information or specific medication needs are asked to notify us in advance.
Every room at the resort is equipped with a digital safe. We advise all guests to store their jewelry, cash and other valuables in this secure place. BroMo LLC is not responsible for any lost or stolen items.
In true rock star style, there is no dress code during the event. However, if you plan on staying extra days, the Hard Rock Hotel Riviera Maya's dress code applies. Think resort casual.
Yes. The Hard Rock Hotel Riviera Maya offers free on-site parking.