What are Resort Credits?

Resort Credits are a program offered by the Hard Rock Riviera Maya. Use your Resort Credits just like cash (service fees apply) towards tours offered by the resort, golf, spa & beauty salon services, and upgraded wine/food selections.  

To use Resort Credits during your stay, visit the Hard Rock Riviera Maya Vacation Planners in the lobbies or contact them via email before you arrive! For booking spa, golf, or tours in advance, email : gcarreno@allinclusivecollection.com with the subject line "Guest Attending My Morning Jacket One Big Holiday February 4-8".  

How many Resort Credits will I get?

Resort credits are applied to each room, not per person. You will want to plan accordingly with your roommates. You can earn additional resort credits by adding pre and post nights! 

If you will be staying 4 nights: $750 Resort Credits will be applied to your room

If you will be staying 5-6 nights: $1,500 in Resort Credits will be applied to your room

**There is a 20% service fee on all resort credits transactions. So for every dollar you spend in Resort Credits, 20 cents will be charged to your room to be paid upon check out (which means you will pay $20 for every $100 in Resort Credits you spend). The service fee can only be paid with cash or credit card. Resort Credits cannot be used to pay your final room bill.

What can I use my Resort Credits for?

Hard Rock Tours:

The Hard Rock also offers some tours different to the excursions One Big Holiday offers. They include tours like:

  • Sunset sailing tour
  • Visits to local cenotes
  • Adventure parks
  • Ruins
The tours are scheduled directly with the tour company and are not private to One Big Holiday guests. They are also subject to change depending on the time of year. Please be mindful, these tours are not specialized to our schedule so some of them have start and finish times that don’t work out with the many activities & concerts during the Event. You can easily book these with the Vacation Planners located in each lobby. 

Spa & Salon:

Indulge yourself with a variety of spa or salon treatments including:

  • Deep Tissue massages
  • A variety of wraps
  • Facials
  • Aromatherapy
  • Manicures & Pedicures
  • Hair styling & Cuts
All spa packages include complimentary use of the Spa’s hydrotherapy facilities on the day of your scheduled appointment. Plus, there is no limit to how many Resort Credits can be used at the Spa so treat yourself! Spa appointments can also be booked through the Vacation Planners located in each lobby.

Upgrades at Hard Rock:

  • Wine Selections at dinner
  • Meal Selections (lobster & seafood platters) 
  • Credits can be used at stores for Cigar Selections


You can also book rounds of Golf at Hard Rock Golf Club Riviera Maya. This course has 18 holes and also offers club rentals. The vacation planners located in each lobby can help you find a Tee Time that works!