12. How many resort credits do I receive?
All guests receive an unlimited amount of Resort Credits regardless of the length of their stay. Then pay just 25 cents for each dollar you spend!… Read More
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13. Is room service available?
Yes! Complimentary room service is available 24/7. Read More
14. How will the resort accommodate my special dietary needs during my stay?
Upon arrival to the Hard Rock, please visit the Concierge to receive a special dietary card listing out your dietary needs or allergies, which you will be able to provide to restaurants throughout your stay. The Concierge will be located in both the Heaven and Hacienda lobbies. Read More
15. Will vegetarian, vegan & gluten-free options be available?
The resort has a variety of options for guests with dietary needs. Vegan, vegetarian & gluten-free options are available at all meals. Be sure to indicate your request to the restaurant host upon arrival and obtain a special dietary card from the resort concierge. If you haven’t already, update the… Read More
16. What in-room amenities are available?
From the comfort of your room you can enjoy: Free international calling to the US Free Wifi Balcony or Terrace Electronic In-Room Safe In-Room Mini Bar stocked once daily In-Room Liquor Dispensers Hair Dryer Coffee and Tea Maker Iron and Ironing Board 32″ Cable TV… Read More
17. What are some amenities the resort offers?
The Hard Rock offers: Free Wifi Specialty restaurants and vibrant bars Zipline Waterpark Free On-Site Parking Rock Spa* Full Service Salon* Woodward extreme sports center* Gift Shops* Laundry Service* *for an additional cost… Read More
18. How do I make a spa reservation?
To make an appointment prior to arriving in Mexico, send an email to Ricardo Requena Fournier ([email protected]) with the subject line “Panic en la Playa Program Vacation Planner Reservation Request and include the following information: Full Name Service (ex. Read More
19. Is there a dress code during the event?
There is no dress code during the event, however shirts and shoes (flip flops ok) are required in all dining areas. The restaurants have a dress code on the pre & post nights so bring a pair of pants with you – think resort casual. Read More
20. How much do I tip?
Tipping is customary but not expected for hotel staff such as bellmen & housekeepers. Pro Tip: Bring some single US Dollars with you to make tipping the amazing resort workers even easier. A couple dollars here or there make a big difference!… Read More
21. Are there any medical facilities at the resort?
A registered nurse with regular office hours is on the premises at the resort. In the event of a medical emergency, a qualified medical doctor is on call 24 hours a day. If a doctor is called, a charge will be put on the guest’s room. Guests with any pertinent… Read More