11. Does the event transportation run on the pre and post nights?

Yes, the shuttle will run on pre night dates & post night dates. Read More

12. Can I meet the airport shuttle if I am staying in the area before the event?

No. Due to security at the Cancun International Airport, we cannot offer transportation services to people who arrive early and stay in the area or at a different resort. To utilize the event transportation you must be arriving into the airport and immediately traveling to Hard Rock Hotel Riviera Maya. Read More

13. What should I pack?

Weather in Mexico this time of year is generally warm, but since most of the shows will be taking place outdoors, there is the chance of it being cool. We suggest bringing some warm clothing just to be on the safe side. Other than that, anticipate wearing t-shirts and shorts… Read More

14. What should I NOT pack?

No illegal substances, alcohol, non-alcoholic beverages, food, weapons, or pets. The use of illegal drugs is strictly prohibited at Panic En La Playa. All laws pertaining to drug use must be respected. Read More

15. Can I bring my camera?

You may bring any kind of camera to photograph your vacation, however filming and photography during the shows is strictly prohibited. Drones are banned from Panic en la Playa. Read More

16. Should I be worried about Zika?

Mosquitos are a reality when traveling in Mexico. We recommend that all guests consider bringing insect repellant and wearing long sleeves and long pants if participating in excursions that include being in the jungle. The CDC makes periodic recommendations, guests should keep themselves informed HERE. Knowledge is… Read More

17. What is Travel Insurance and why is it beneficial?

Travel insurance is there to help you in case of an emergency. It can alleviate unexpected travel costs due to delays/cancellations, along with medical expenses in the unfortunate scenario of a hospital visit. Get a quote HERE. Read More

18. If I have full financial responsibility, does my insurance policy cover the entire cost of the reservation?

Each insurance policy covers the per person rate of the reservation, regardless of your financial responsibility. Be sure to contact iTravel in order to make sure you are fully covered. Read More

19. If I do a name change, does my insurance policy transfer to the new guest?

No. Insurance policies are specific to each individual who purchases the policy. The new guest will need to purchase their own policy in order to be covered. Read More

20. How would I be able to contact family or friends back home?

Every guest room is equipped with a phone that can make complimentary local and continental US calling, but there is also plenty of wifi throughout the resort, so you can use social media sights or phone apps as a source of communication. Read More