CID PRESENTS – 1.9.22 RIVIERA CANCÚN STATEMENT
CID Presents is as disappointed as our fans that the first two weekends of our 2022 Caribbean concert vacation series, Dead & Company Playing in the Sand, were canceled due to the impacts of COVID-19. However, the remaining events in the series are continuing as planned at this time. As we all know this is an ever-evolving situation and the rise and fall of COVID-19 over the past several months has been outside of our control. We are continuing to monitor the latest guidelines and recommendations from both the US & Mexican governments as well as our on-site medical teams. We remain in direct communication with our artists, vendors and participating hotels to produce a safe and fun event at CID Presents’ new and most spacious ever outdoor venue. At this time, CID Presents will continue to communicate updates via direct emails to our guests who have purchased packages about our safety protocols and any further changes.
If, at any point during the two weeks leading up to a particular event, the CDC Risk Assessment Level for COVID-19 for the Quintana Roo (Cancún) region of Mexico rises to a Level 4 or Mexico designates the area unsafe to hold an event we will be offering full refunds to those not wishing to attend the particular event and will work closely with the Artists and their representatives to determine if an event should be canceled. At this time, we are taking this situation day by day and event by event.
We look forward to delivering the outdoor beachfront concert experiences our fans have been waiting for while maintaining as safe an environment as possible. We continue to recommend buying travel insurance which may help protect against the risks of COVID-19 and traveling internationally during the pandemic.
You will be denied entry to the event and resort without a refund.
No. All adult guests must provide proof of a negative PCR test AND proof of full vaccination prior to arrival. Please see below for children’s COVID-19 policy.
Guests age 13+ must follow adult requirements.
Children ages 0-12 are not required to be vaccinated but will need to follow the below policy.
Pre Event Testing: All infants and children ages 0-12 must show proof of negative COVID-19 PCR test no more than 96 hours prior to check-in.
On-site Testing: Children ages 4-12 must show proof of negative antigen test daily. The parent or guardian will be responsible for this cost. Infants 0-3 do not need to be tested daily on-site.
Departure Antigen: Per CDC order, children ages 2 and above must complete a departure antigen no more than 1 day before the flight’s departure.
No. Package refunds will not be given to guests who test positive for COVID-19. We recommend purchasing travel insurance from a third party that covers COVID-19 related illnesses.
You will not be allowed to check into the event until you have received your negative PCR test results.
Please contact Guest Services to discuss your options.
You will generate an Entry Pass via the My Bindle App.
You must provide proof of a negative PCR test prior to checking into the event. Antigen tests are not accepted for this negative verification. All PCR test types are accepted including a Saliva PCR test. Self-administered PCR tests are acceptable if they are sent to a laboratory.
Face masks will be required during transportation (to and from the airport as well as on any adventure transportation) and during check-in. Masks are also required by the Moon Palace in all common areas inside the resort. Masks are encouraged but not required during the rest of the event.
The Moon Palace COVID-19 measures can be reviewed here. Please check the Purely Palace website for the most up to date resort policy as it is subject to change.
Two rapid antigen tests are provided per room for departure to the U.S. Guests will need to schedule their departure test time directly with the resort. If you have more than two people per room, there will be a surcharge of $19 per additional test. If you have a multi-room package (Family Connected, Two Bedroom Presidential, Villas) you will receive two antigen tests per room.
You can review Moon Palace’s Purely Palace policies here. Package refunds will not be given to guests who test positive for COVID-19. We strongly recommend purchasing travel insurance from a third party that covers COVID-19 related illnesses.
In the event of a full cancellation for any reason, a refund will be issued on the credit card used to purchase your package. Please Note: Only guests with a valid package in good standing on payments would be eligible to receive a refund if the event was canceled.
A departure antigen test is required to board a plane back to the United States. If your destination country does not require a negative antigen test it is not necessary to take the test. Check the requirements of your destination here.
A signed doctor’s note confirming recovery from Covid-19 within the last 90 days will need to accompany a positive PCR test. The signed doctor’s note may be uploaded to Bindle.
For guests who have booked additional nights, the arrival PCR test must be taken no more than 96 hours prior to One Big Holiday event check-in on February 28th.
No! Proof of vaccination can be digitally uploaded prior to event check-in using the Bindle app! The Bindle app is safe, secure, and available FREE of charge to all guests. If you have any issues uploading your information to Bindle, please contact email@example.com. We will also accept documents on-site if you do not upload all information to Bindle, but you will be separated from other guests until verification is complete. If your card has been lost we will accept official medical documentation stating name, date of birth, patient number, vaccination date(s), and lot number(s). We highly recommend utilizing the Bindle app for a faster check-in experience.