Reservation Add Ons
Can I book extra nights at the resort?
- Yes! One Pre-night, January 13, and one post-night, January 18, are available to be added onto your reservation through your Cloud 9 Account.
- The first night of shows is January 14. The last shows take place on January 17, and main check out day is January 18.
- Keep your holiday going & extend your stay by arriving early to get settled or enjoy a full day of relaxation before heading home! Purchase one of our additional night packages to enjoy a discount & bundle the cost of the additional night(s) as part of your payment plan:
- Pre-game Package: check in January 13 + check out January 18
- Decompression Package: check in January 14 + check out January 19
- Maximize your vacation with the Whole Enchilada Package: check in January 13 + check out January 19.
- Pre and post nights can be added to any Main Event Package.
- They are non-refundable and must be paid for at the time of purchase.
- If you are considering booking additional nights, we highly recommend booking early as they may sell out.
- Availability for the Pre night (January 13) is extremely limited. If you have not already purchased additional nights, please check with the Travel Team via the live chat prior to purchasing your flights.
- Please note, UNICO guests will only have access to Hard Rock starting on the 14th – no access on pre and post nights.
How much do pre and post nights cost at Hard Rock Riviera Maya?
- $339 per person/per night for Deluxe Gold and Silver – $496 single occupancy
- $399 per person/per night for Swim Up
- $369 per person/per night for Single Sky Terrace
- $409 per person/per night for Double Sky Terrace
- $529 per person/per night for Two Bedroom Rock Suite
- $579 per person/per night for Two Bedroom Rock Suite with Sky Terrace & Two Bedroom Swim Out Suite
- For kids’ extra night pricing click HERE.
How much do pre and post nights cost at UNICO 20°87°?
- $419 per person/per night for Alcoba Tropical View
- $439 per person/per night for Alcoba Partial Ocean View
- $479 per person/per night for Alcoba Swim Up
- $479 per person/per night for Alcoba Alto Ocean View
- $509 per person/per night for Alcoba Ocean Front
- $1199 per person/per night for Estancia Ocean Front One Bedroom Suite
How much does the airport shuttle cost?
We have partnered with Amstar DMC, a third party transportation company in Mexico, to offer airport shuttle options.
- Roundtrip Airport Shuttle is $89 per person.
- One Way Airport Shuttle is $59 per person.
- Shuttles are ONLY available to the resort on January 13 & 14.
- Shuttles are ONLY available to the airport on January 18 & 19.
- Airport shuttles are NOT available during the event on January 15, 16, & 17.
How does it work?
- The shuttles ONLY run to/from the Cancun International Airport (CUN) to/from the Hard Rock Riviera Maya.
- In order to utilize event transportation, you must be arriving at the airport and immediately traveling to Hard Rock Riviera Maya. We cannot provide transportation to people who arrive before One Big Holiday and stay at a different resort in the area.
- Flight information MUST be entered into your Cloud 9 Account so we can arrange your shuttle.
- If you fail to enter your flight information, we are not responsible if there is no shuttle for you.
- If your flight arrives before 6am ET, you will need to purchase a pre night to ensure shuttle transportation for your arrival time and to check into the resort.
- For departure shuttles, you will leave approximately 4 hours prior to your departure flight time.
What is Travel Insurance and why should I get it?
We strongly urge guests to purchase travel insurance. If we have learned anything in the past couple of years, it’s that you never know what can happen. It’s important to be prepared for anything. Protect your investment and get peace of mind by purchasing travel insurance.
There are many Travel Insurance options that can be found with a quick Google search, but we have done the leg work for you and have partnered with IMG (International Medical Group) to offer Travel Insurance plan options. Click below to compare the different policies and get quotes. You purchase your policy directly with IMG, any corrections or changes must be directed to them within 10 days of your policy purchase. Please be sure to read your policy as soon as you receive it by email.
You can add insurance to your reservation at the time of booking or later on, but keep in mind you MUST purchase a plan within 20 days of your initial deposit if you want Cancel For Any Reason coverage, if you have a pre-existing condition, or if you want cancellation because of work to be covered.
What is a Carbon Offset?
- By purchasing a Carbon Offset, you are offsetting the emissions from your personal travel to the event (your carbon footprint).
- Carbon offsets purchased through One Big Holiday support Trees, Water & People and offer not only an opportunity to reduce your environmental impact, but to also curb deforestation rates, improve the health of families, & support our efforts to protect & conserve natural resources in Central America.
- Add Carbon Offsets when you book or through your Cloud 9 Account at any time!