Experience FAQ
What is included in my One Big Holiday all-inclusive package?
- Accommodations at Hard Rock or UNICO
- Unlimited food & drink, including alcohol served at bars and restaurants around the resort
- All music performances & event-curated activities
- Speciality Courtyard bites at Hard Rock
- Curated mocktails at the Zero Proof Bar in the Concert Courtyard
- 24-hour room service (does not include bottles of alcohol)
- Wait Service at the pools, beach, & stage
- Mini-fridge stocked once daily with alcoholic & non-alcoholic beverages
- Fitness center
- Rockaway Bay Waterpark access
- Kids’ Club
What is not included in my package?
- Airport Shuttles
- Flights
- Rock Spa®
- Posh Beauty Salon®
- Tours and Excursions
- Arcade, Gaming Lounge, Baseball Simulator, Trampolines, Rock Climbing, Bowling & Laser Tag at Vibe City
- World Class Golf
- Babysitting
- Bottles of liquor and wine requested to your room
- Please note, some resort offerings are not available during the event (i.e. Rock Royalty & personal assistant programs in some categories)
When and where is all the music happening?
- All performances take place at Hard Rock Riviera Maya.
- There will be 3 unique stages set up – a beachfront daytime stage for afternoon and sunset shows, a main stage courtyard for evening performances, and a late night stage to keep the party going.
- There will be four incredible nights of entertainment – January 14, 15, 16 & 17.
Is there assigned seating at the shows?
- There is NO assigned seating at any venue.
- If you’re interested, there are some open seating options available in the Concert Courtyard, as well as some lounge chairs available near Hard Rock’s Beach Stage for daytime shows.
When will the music schedule be released?
- The schedule will be posted a few weeks before the event.
- We want to make sure that you’ll be able to see each and every band perform, so there will be no conflicting show times.
In addition to the shows, what else can I expect?
- Fill your days with fun activities and connect with other fans – and the artists too!
- If you’re the type of person who is looking for four days of relaxation, we’ve got you covered! Grab a pool chair & find your slice of paradise before concerts kick off each day.
- If you like to get involved, you can fill your days with event-curated activities to connect with like-minded fans & your favorite artists!
- Stay tuned for upcoming activity announcements to see all the ways you can participate. Past activities have included sticker & beer shares, poolside games, and so much more to round out your trip!
- Theme nights are a great way to express yourself and get creative during your trip. This year’s theme nights will be announced in the coming months so you can plan ahead on the fun!
Will any off-site excursions be available?
- Yes, there will be excursion opportunities available prior to your arrival. Keep your eyes on your email for more info!
- Past excursions have included visits to local cenotes & ruins, fishing, catamaran sailing trips, and adventurous ATV outings!
How can I make my trip more impactful?
- Our nonprofit partner Positive Legacy is committed to integrating live music & service.
- Leave a Positive Legacy during your trip by taking actions that positively impact the local communities in Mexico.
- There will be different ways to participate during the event – including donation drives, charity auctions, activities & a day of service. Stay tuned for more info as we get closer to our trip!