How do I book a room during the Pre-sale?

An exclusive Pre-sale will take place for all returning OBH guests and eligible One Big Family members.

All returning guests will automatically receive priority booking times via email based on trip history when the lineup and additional event details are released. No action needed on your part for now!

Never Been To OBH?

Active One Big Family members have the opportunity to reserve a spot prior to rooms going on sale to the public by opting-in to the Pre-sale. Sign into your OBF account and opt-in now to qualify. If you’re not a member yet, sign up for free!

Returning OBH Guests (Mexico + DR + Florida):

You automatically get access to the Pre-sale! Join One Big Family (if you aren’t a member already) for the earliest booking time possible.

Then mark your calendar, call your vacation buddies, sign up for the text list & kick back until the lineup is announced.

*If you have attended ANY One Big Holiday, DO NOT OPT-IN. 

What travel documents do I need?

• You MUST have a valid Passport to fly to Mexico.
• Please note, immigration procedures have changed at CUN Airport as immigration cards are no longer distributed. Please be sure you receive an exit stamp when proceeding through Customs.
• Any guest that does not present an exit stamp is subject to a 16% VAT tax.

What is the currency in Mexico?

• The local currency is Pesos; however, US Dollars are also accepted. Please note, your change may be returned in Pesos.

Do I tip while in Mexico? If so, how much?

• Tipping is customary, but not required for hotel staff (bellmen, housekeepers & bartenders). A couple bucks here or there is always appreciated!

In addition to the shows, what else can I expect?

• Fill your days with fun activities and connect with other fans – and the artists too!
  • If you’re the type of person who is looking for four days of relaxation, we’ve got you covered! Grab a pool chair & find your slice of paradise before concerts kick off each day.
  • If you like to get involved, you can fill your days with event-curated activities to connect with like-minded fans & your favorite artists!
• Stay tuned for upcoming activity announcements to see all the ways you can participate. Past activities have included sticker & beer shares, poolside games, and so much more to round out your trip!
• Theme nights are a great way to express yourself and get creative during your trip. This year’s theme nights will be announced in the coming months so you can plan ahead on the fun!

Will any off-site excursions be available?

• Yes, there will be excursion opportunities available prior to your arrival. Keep your eyes on your email for more info!
• Past excursions have included visits to local cenotes & ruins, fishing, catamaran sailing trips, and adventurous ATV outings!

How can I make my trip more impactful?

• Our nonprofit partner Positive Legacy is committed to integrating live music & service.
• Leave a Positive Legacy during your trip by taking actions that positively impact the local communities in Mexico.
• There will be different ways to participate during the event – including donation drives, charity auctions, activities & a day of service. Stay tuned for more info as we get closer to our trip!